Privacy Policy

Last updated: August 2026

ProPharmacy is committed to protecting your privacy and handling your personal information securely and responsibly.

ProPharmacy is operated by Dynamis Vitae Limited. This Privacy Policy explains how personal information is collected, used, stored and shared when you use our website and services.

1. Information We May Collect
   Depending on how you use our services, we may collect:

• Your name
• Date of birth
• Address
• Email address
• Telephone number
• Delivery information
• Order and payment information
• Prescription and medication information
• Information supplied by your healthcare professional or clinic
• Communications between you and ProPharmacy
• Technical information relating to your use of our website
  Where necessary to facilitate the dispensing and supply of medicines, information relating to your health may also be processed.
  Health information is treated as special category personal data and is handled with additional safeguards.
  
  

2. How We Use Your Information
   We may use your information to:

• Process and manage your order.
• Facilitate the processing of your prescription.
• Coordinate with the dispensing pharmacy.
• Arrange delivery of your medication.
• Provide order and delivery updates.
• Process payments.
• Respond to questions, complaints or delivery issues.
• Manage recalls or other medicine safety communications.
• Prevent fraud and misuse of our services.
• Meet our legal and regulatory obligations.
• Maintain appropriate records.
• Improve the operation and security of our services.
  We will only process personal information where we have a lawful basis to do so.
  
  

3. Healthcare and Prescription Information
   Where a prescription is involved, relevant information may be shared securely between the healthcare professional, dispensing pharmacy and Pro-Pharmacy where necessary to facilitate the service.
   The dispensing pharmacy remains responsible for the professional dispensing, final clinical and accuracy checks, labelling and release of prescribed medication.
   
   

4. Sharing Your Information
   We may share relevant information with organisations involved in providing your service, including:

• Your prescribing healthcare professional or clinic.
• The dispensing pharmacy.
• Courier and delivery providers.
• Payment processing providers.
• IT and technology providers supporting our platform.
• Professional advisers and service providers.
• Regulatory, law-enforcement or public authorities where required by law.
  We only provide third parties with information that is reasonably necessary for the purpose for which they are engaged.
  We do not sell your personal information.
  
  

5. Payment Information
   Payments may be processed by authorised third-party payment providers.
   Pro-Pharmacy does not retain full payment card details where payment is processed securely by an external payment provider.
   
   

6. Data Security
   We use appropriate organisational and technical safeguards designed to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.
  Access to personal and health information is restricted to authorised persons who require access for legitimate purposes.
  
  

7. Data Retention
   We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, professional and record-keeping requirements.
   Different types of information may therefore be retained for different periods.
   
   

8. Your Rights
   Under UK data protection legislation, you may have rights including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information in certain circumstances.
• Request restriction of processing.
• Object to certain processing.
• Request transfer of your information where applicable.
• Withdraw consent where processing relies on consent.
  Some rights may be restricted where information must be retained for legal, regulatory or healthcare purposes.
  
  

9. Marketing
   We will only send direct electronic marketing where we have an appropriate lawful basis to do so.
   You may unsubscribe from marketing communications at any time.
   Service communications relating to prescriptions, orders, payments, safety or delivery are not marketing communications.
   
   

10. Cookies
    Our website may use cookies and similar technologies to operate the website, maintain security, understand how the service is used and improve the user experience.
    Where required, you will be given appropriate choices regarding non-essential cookies.
    
    

11. Changes to This Policy
    We may update this Privacy Policy periodically to reflect changes in our services, legislation or regulatory requirements.
    The current version will always be published on our website.
    
    

12. Contact Us
    For questions regarding this Privacy Policy or how your information is handled, please contact:
    Dynamis Vitae Limited trading as ProPharmacy
    Email: [email protected]
    Telephone: 020 38574764
    Address: unit 1, 50 Windsor Avenue, London, SW19 2TJ
    
    

If you are dissatisfied with how your personal information has been handled, you also have the right to raise a complaint with the Information Commissioner’s Office (ICO).